Kaspersky Identity Protection FAQ


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How do I access Kaspersky Identity Detective?

To enroll in Kaspersky Identity Detective, please visit https://usa.kaspersky.com/identity. If already enrolled, please visithttps://identity.kaspersky.com to log in to your account. Kaspersky Identity Detective (Cyber Detective Edition) is initially available at select Retail stores. For more information, please contact our Support Specialists at 888-274-8110.

How can I determine what my Kaspersky Identity Detective User ID and Password is or where can I find it?

For returning users who believe they know their User ID (email address) already, please use the “Forgot Password” link on the login page to have your password reset. For new users who have not logged in before, please use the Kaspersky Identity Detective order confirmation email you received after online purchase to obtain your User ID and temporary password. If you are not able to locate your User ID, please contact our Kaspersky specialists who can assist with this process.

What are the System Requirements for using Kaspersky Identity Detective?

Kaspersky Identity Detective is supported on Internet Explorer, Mozilla Firefox, and Google Chrome. Kaspersky Identity Detective will always be supported on the most current release of a given browser or one version prior.

How do I renew my Kaspersky Identity Detective service?

To renew your service, please contact the Kaspersky Identity Detective customer support team at 888-274-8110.

How do I contact the Kaspersky specialists for questions related to my Kaspersky Identity Detective service?

Kaspersky Support Specialists can be reached at 888-274-8110.